Return & Refund

At Charm Infinia, we strive to provide you with premium wellness and lifestyle products of the highest quality. If you are not completely satisfied with your purchase, our Returns & Refund Policy outlines the conditions under which returns and refunds are accepted.

1. Eligibility for Returns
   – Returns are accepted only if the product is damaged, defective, or incorrect at the time of delivery.
   – To be eligible, you must notify us within 7 days of receiving your order.
   – The item must be unused, unopened, and in its original packaging.
2. Non-Returnable Items
   – Used or opened bath salts, perfumes, or personal care products cannot be returned due to hygiene reasons.
   – Gift cards and promotional items are non-returnable.
3. Process for Returns
   – Contact us at sales@charminfinia.com with your order details and photos of the damaged/defective product.
   – Once your request is approved, we will provide instructions for returning the item.
   – Customers are responsible for securely packing the product for return shipping.
4. Refunds
   – Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
   – If approved, your refund will be processed to the original method of payment within 7–10 business days.
   – Shipping charges are non-refundable.
5. Replacements
   – In certain cases, we may offer a replacement instead of a refund, depending on product availability.
6. Late or Missing Refunds
   – If you haven’t received a refund within the stated timeline, please check with your bank or card provider first.
   – If the issue persists, contact us at sales@charminfinia.com.
7. Governing Law
   This Returns & Refund Policy is governed by Indian law under the jurisdiction of Mumbai, India.